Welcome to our Free Defensive Driver Course Site!

Technical Support

If you experience any problems either registering for the defensive driver course at this website or accessing and progressing through a course already registered, technical support is available to help.

Please note that technical support for this site is not provided by your insurance agency. Contacting your agency for technical help will only result in your agency directing you to this page in order to follow the instructions provided here. You will save time and frustration by following the instructions on this page.

Before you contact us for technical support, please make sure that you have reviewed the common questions and issues section below. This contains instructions for quick and simple things you can do immediately that will fix 99% of the problems experienced using this site. 

Also before contacting support make sure that you are using this site with a supported web browser and that you have reviewed the information below and made every effort to correct issues noted in the content below.

System Requirements

This website and the Defensive Driver Academy course support the following computer systems and web browser requirements.
  1. Both PC and Apple operating systems are supported and well as Linux and Android for tablets.  (YES: smart phones ARE supported)
  2. The following web browsers are supported. Click the name if you wish to download this web browser for free:  Google ChromeMozilla FirefoxMicrosoft EdgeApple Safari
  3. This site and the defensive driver course should work fine on your Android or Apple operating system based tablet or notebook computer and smart phone (Android phone and Android tablets + iPhone and iPad)

How to Fix the Most Common Problems

1. For all problems associated with or related to this site or a defensive driver course page freezing up or refusing to advance or load try the following: (This includes any issues with any part of the course not loading, displaying or appearing correctly)  (try each suggestion in order)

  • Reload or refresh the browser page.
  • Logout of your account, close the browser, then re-open your browser and return to the site. Login and access the course again and attempt to proceed from where you left off.
  • Logout and close the browser, reboot the computer, open the browser and return to the site. Login to your account, open the course and resume progress.
  • If none of the above works – follow the instructions below to contact technical support.

2. Demonstration Video – How This Site and the Course Work.

The video below provides details about the defensive driver course and how this site and the course work. Watch to see a full demonstration, this will answer most questions about how your register for and complete the course.

CLICK BELOW TO WATCH THE VIDEO

3. Student Registration Form Completed and “Place Order” Button Clicked BUT Nothing Happens – The Site Does Not Advance to Your Student Account

Sometimes due to individual browser security settings the site may fail to automatically log you into your new account and forward you to the student account dashboard from which you can access your course. If when you complete the course registration form and click to submit it the site does not advance to the student dashboard and instead just scrolls back up to the top of the page or seems to do nothing , try this –

At the top right side of the blue header navigation bar, click where it says “My Account”. If the account login screen is shown, try to log into the account using your email address as the login ID and the password you defined on the checkout page.

Watch a short video on how to solve this issue:

4. If you are unable to register for the course because the “Add to Cart” or “Sign Up Now” buttons are not present or do not work when you click them:   

  • Click on “Logout” in the site header and when you have completely logged out, return to the home page and the buttons should work fine. Also you may try clicking “My Account” in the site header and if this takes you to an account dashboard page, click logout and when logged out return to the home page and click a button to register.

This problem is caused due to logic coded into this site. Each individual is only allowed to take the defensive driver course once every 3 years. So if you have already registered for a course, you cannot register for the same course again within 3 years. Once you have registered for a course, your web browser will save the details for your course account and whenever you come back to this page you will be automatically logged into your account. When you are logged into an account, the buttons that are typically clicked on the site in order to proceed with registering for a course are disabled. This is simply because if you have already registered for the course, you cannot register for the course again.

This problem typically comes up when 2 people seek to take the course using the same computer. For example, a husband and wife both want to take the course and they share a home computer. The husband takes the course first and all goes well. Then the wife sits down at the computer and comes to the site to register. But none of the Sign Up Now buttons for course registration work and so the wife cannot register. This happens because the web browser is automatically logging into the husbands account and then preventing the husband from registering for a course they have already registered for. The solution is simple – log out of the husbands account. Once logged out, all of the buttons leading to course registration will work correctly.

5. Tips for problems trying to log into an account:   

The only account credentials that will function for this site are login ID’s and passwords created for this site. Please keep in mind that this free defensive driver course is being provided to you by your insurance agency – not by your insurance carrier. So if you have an online account with your insurance company, you cannot access a course by logging in with your account credentials from that company. Once you have registered an account – you will never need to register again. Simply click “Account Login” in the header to get a login screen and enter your email address as the login ID and the password you defined at registration.

6. Tips for problems trying to register a new student account:

Make sure that the information in the site header correctly matches your insurance agent. If there was an error with the link you clicked, the site you arrived at may contain incorrect agency details or have other errors in how the site looks. Any errors can prevent proper new course registrations. If you note any errors in the page you arrived at to take the course, please follow the instructions below to contact support and make sure to forward to us the email you received from your agent with the link you clicked to arrive at the site.

7. How to Return to Your Account and Pick Up the Course Where You Left Off

Please watch this short video demo on how to return to your account and start the course again where you left off previously:

Contacting Technical Support

If the above suggestions do not correct the problem(s) you are experiencing, please contact technical support by sending an email with details of your issue to:

support@defensivedriveracademy.com

When you contact us for technical support, please make sure to include the following details:

  • Your First and Last name as it appears on your drivers license
  • Your email address used when you registered for the course (or the email you wish to use if you have not been able to register)
  • The type of device you are using to access the course (PC? Mac? iPad? Android Tablet?) and which web browser you are using.
  • Your account details – login ID and password (if you have been able to register)
  • The name of your insurance agency and the web address (URL) for the page where you are trying to register or login to an account. If you are having problems registering for the course please forward to us the email you received from your insurance agent that contains the link you clicked to arrive at this site.
  • Complete details explaining the exact problem you are having. The more details you can provide, the faster we can correct the problem.

PLEASE: Make sure to describe your issue with as much detail as possible when you email support. We need to fully understand the problem in order to provide an accurate solution.

GOOD EXAMPLE PROBLEM DESCRIPTION:   “I was able to complete the registration page and clicked to Place Order but then the site was just stuck and did not do anything. What do I do next”?     This tells us exactly where the problem occurred and describes the problem. This gives us what we need to test the issue and diagnose a solution.

BAD EXAMPLE PROBLEM DESCRIPTION:   “The site is broken, I cannot find the course”?  This tells us nothing except that you are having a problem. Our reply to this type of support request will simply be for more information as this does not give us anything to test or diagnose.

KEEP THIS IN MIND:    If the brakes on your car were making a grinding noise when you pressed on the brake pedal and the brakes were not working as well as they typically do, when you took the car to a shop for repair what would you tell the mechanic? You wouldn’t say “the car is broken”, toss him the keys and walk away. You would tell him  the brakes are making a bad noise and not working correctly so he would have some clue about where to start fixing your car. PLEASE APPROACH TECH SUPPORT THE SAME WAY. Tell us what is wrong and why you cannot proceed. Then we can provide better help.

THANK YOU!

Your Risk Management Professionals

We Are Here To Help You Manage ALL of Life's Risks!

As your insurance agent, the purpose of my insurance agency is to assist you when it comes to understanding and managing risk in your life. The unfortunate reality we face on a daily basis is the struggle to educate our clients on risk and to lead them to understand that effective risk management does not mean massive expense. PLEASE: Take a few moments during the course as a bit of a break and review some basic details about how we may be able to better serve you. If something below catches your attention, simply click the "Learn More" text at the bottom of each box. All that does is send us a quick email letting us know you would like to receive more information about this topic. THANK YOU!

What Is Covered?

Protect Your Biggest Asset
Your home is not just where you sleep and reside - it is likely the biggest investment you have. So what does your homeowners insurance actually cover? Homeowners insurance is NOT a home warranty. Maintenance - including replacement of an old and worn out roof - is typically not covered. Wind and hail storm damage is. Read your policy and discuss it with your insurance agent so you can fully understand what is protected and to best manage all of your home ownership risks!

Learn More

Boat Insurance!

Uh Oh! Hope It's Insured!
Boating is a blast and boat insurance is typically very affordable. Make sure your boat is properly protected and bundle your boat insurance with your home and auto to maximize your savings! Your boat is a valuable asset so make sure your pocketbook isn't sunk even if your boat is! Click the Learn More button if you would like a boat insurance quote.

Learn More

Need An Umbrella?

Protection Against Lawsuits!
A Personal Umbrella Policy provides liability protection that picks up where the liability coverage in your auto and home policies leave off. An umbrella can provide up to $10 million (or more!) in liability protection - that means LAWSUIT protection - for just about any circumstance. If you have assets to protect, you are exactly who a lawyer wants to sue. Not having an umbrella when you do have a need is a very bad idea!

Learn More

Bundle to Save!

Bundling For The Biggest Discount!
The biggest discount offered for insurance is BUNDLING! The more policies you have with the same insurance company, the cheaper they all get. Having all of your insurance with a single, trusted professional agent is smart and better enables your risk management professional in guiding you. Click the Learn More button below for a full insurance review and see if bundling can save you big money!

Learn More

RV's Covered Here!

Repairs On The Way!
An RV can bring the freedom to travel while taking your home with you! Whether your RV may be damaged in a traffic accident, through bad weather or due to fire, theft, vandalism or other perils we can help protect you from financial loss. Click the Learn More button to discuss RV insurance and see if we can help YOU!

Learn More

Motorcycle Insurance

YES! We Cover That!
Motorcycle insurance is very different from automobile insurance due to the nature of the risks. Motorcycle insurance offers many options for additional medical coverage for both the rider and passenger and more liability options. Understanding which options best fit your needs is key. Click the button below if you would like a review of your motorcycle protection!

Learn More

NOT ACCEPTABLE!

But You Saved $20!
When you go shopping for insurance it is super easy to be focused primarily on PRICE. After all, Insurance Companies spend BILLIONS to convince you this is what matters most. IT IS NOT! Our job is to ensure you are properly protected. Your future is worth more than saving $20 bucks a month...

Learn More

Insurance Failure!

Do Not Let This Be You!
Striving to ensure that your valuable property is protected against loss is smart as long as your protection efforts are part of a complete risk management strategy. A trained, experienced risk management professional can assist you with developing a plan that balances risk, probability, and consequences in an intelligent manner tailored to your specific situation and budget. Protecting both your property and your families future is smart. Make sure you are approaching this correctly as the consequences of getting it wrong are not acceptable!

Learn More

RV's Covered Here!

Repairs On The Way!
An RV can bring the freedom to travel while taking your home with you! Whether your RV may be damaged in a traffic accident, through bad weather or due to fire, theft, vandalism or other perils we can help protect you from financial loss. Click the Learn More button to discuss RV insurance and see if we can help YOU!

Learn More

Need An Umbrella?

Protection Against Lawsuits!
A Personal Umbrella Policy provides liability protection that picks up where the liability coverage in your auto and home policies leave off. An umbrella can provide up to $10 million (or more!) in liability protection - that means LAWSUIT protection - for just about any circumstance. If you have assets to protect, you are exactly who a lawyer wants to sue. Not having an umbrella when you do have a need is a very bad idea!

Learn More

Replacement Cost Matters!

Replacement Cost Matters!
Your homes should be insured for its full value - right? Nope. Market Value can change with the housing market. But if you come home to a smoking hole in the ground, you need Replacement Costs! Make sure your home is insured for enough that it can be 100% rebuilt if a disaster occurs! Ask us for a full review!

Learn More

Insure the Big Dollars!

Expensive Stuff Needs More Protection?
You have super nice expensive stuff and you want to protect its value - right? So that means having a low deductible? Maybe... maybe not. First protect the BIG dollars - your liability exposure! Then look at your deductible for collision and comprehensive coverage. Saving yourself $500 because you had a lower deductible but then losing $50,000 because you didn't have appropriate liability protection is called Insuring the Little Dollars. Don't make this mistake!

Learn More

Probability VS Consequences

Better Have A Plan!
The fundamental equation associated with managing risk! How do you best balance probability with consequences and $$$ costs to devise the best overall risk management strategy? Protecting everything from everything is impossible! Your insurance agent is a highly trained and experienced risk management professional. Not using your agents professional ability to guide your risk management strategy is like refusing to listen to your doctor when you are sick!

Learn More

Lawsuit Insurance

Protect Your Assets!
America is an insanely litigious nation! What if you get sued? What if you lose the lawsuit? A Personal Umbrella Policy not only covers your liability risk if you lose a lawsuit - it pays for your legal defense as well. If you have assets - you NEED an umbrella! Click the Learn More button for a free, no pressure review.

Learn More

Protect My Car!

I LOVE My Car!
You love your car! You have insurance on your car to protect it's value - right? Yes, and NO! The biggest risk associated with your car is potential liability if you cause an accident with injuries or a fatality. A lawsuit may cost you 100 times the value of your car! Make sure you understand the risks and let your risk management professional guide you to proper protection!

Learn More

NOT ACCEPTABLE!

But You Saved $20!
When you go shopping for insurance it is super easy to be focused primarily on PRICE. After all, Insurance Companies spend BILLIONS to convince you this is what matters most. IT IS NOT! Our job is to ensure you are properly protected. Your future is worth more than saving $20 bucks a month...

Learn More

Protect My Car!

I LOVE My Car!
You love your car! You have insurance on your car to protect it's value - right? Yes, and NO! The biggest risk associated with your car is potential liability if you cause an accident with injuries or a fatality. A lawsuit may cost you 100 times the value of your car! Make sure you understand the risks and let your risk management professional guide you to proper protection!

Learn More

Bundle to Save!

Bundling For The Biggest Discount!
The biggest discount offered for insurance is BUNDLING! The more policies you have with the same insurance company, the cheaper they all get. Having all of your insurance with a single, trusted professional agent is smart and better enables your risk management professional in guiding you. Click the Learn More button below for a full insurance review and see if bundling can save you big money!

Learn More

Motorcycle Insurance

Yup... We Can Cover That!
Motorcycle insurance is very different from automobile insurance due to the nature of the risks. Motorcycle insurance offers many options for additional medical coverage for both the rider and passenger and more liability options. Understanding which options best fit your needs is key. Click the button below if you would like a review of your motorcycle protection!

Learn More

Replacement Cost Matters!

Replacement Cost Matters!
Your homes should be insured for its full value - right? Nope. Market Value can change with the housing market. But if you come home to a smoking hole in the ground, you need Replacement Costs! Make sure your home is insured for enough that it can be 100% rebuilt if a disaster occurs! Ask us for a full review!

Learn More

Insurance Failure!

Do Not Let This Be You!
Striving to ensure that your valuable property is protected against loss is smart as long as your protection efforts are part of a complete risk management strategy. A trained, experienced risk management professional can assist you with developing a plan that balances risk, probability, and consequences in an intelligent manner tailored to your specific situation and budget. Protecting both your property and your families future is smart. Make sure you are approaching this correctly as the consequences of getting it wrong are not acceptable!

Learn More

Insure the Big Dollars!

Expensive Stuff Needs More Protection?
You have super nice expensive stuff and you want to protect its value - right? So that means having a low deductible? Maybe... maybe not. First protect the BIG dollars - your liability exposure! Then look at your deductible for collision and comprehensive coverage. Saving yourself $500 because you had a lower deductible but then losing $50,000 because you didn't have appropriate liability protection is called Insuring the Little Dollars. Don't make this mistake!

Learn More

Protect My Car!

I LOVE My Car!
You love your car! You have insurance on your car to protect it's value - right? Yes, and NO! The biggest risk associated with your car is potential liability if you cause an accident with injuries or a fatality. A lawsuit may cost you 100 times the value of your car! Make sure you understand the risks and let your risk management professional guide you to proper protection!

Learn More

Boat Insurance!

Uh Oh! Hope It's Insured!
Boating is a blast and boat insurance is typically very affordable. Make sure your boat is properly protected and bundle your boat insurance with your home and auto to maximize your savings! Your boat is a valuable asset so make sure your pocketbook isn't sunk even if your boat is! Click the Learn More button if you would like a boat insurance quote.

Learn More

What Is Covered?

Protect Your Biggest Asset
Your home is not just where you sleep and reside - it is likely the biggest investment you have. So what does your homeowners insurance actually cover? Homeowners insurance is NOT a home warranty. Maintenance - including replacement of an old and worn out roof - is typically not covered. Wind and hail storm damage is. Read your policy and discuss it with your insurance agent so you can fully understand what is protected and to best manage all of your home ownership risks!

Learn More

Probability VS Consequences

Better Have A Plan!
The fundamental equation associated with managing risk! How do you best balance probability with consequences and $$$ costs to devise the best overall risk management strategy? Protecting everything from everything is impossible! Your insurance agent is a highly trained and experienced risk management professional. Not using your agents professional ability to guide your risk management strategy is like refusing to listen to your doctor when you are sick!

Learn More

All About LOVE!

Life Insurance Is About LOVE!
If you have a family, LIFE INSURANCE is the most important insurance product you should own! What kind should you buy? Term Life? Whole Life? Variable Life? How much do you need? How do you balance protection with costs? Click Learn More below for a full, no cost or pressure review!  

Learn More

Lawsuit Insurance

Protect Your Assets!
America is an insanely litigious nation! What if you get sued? What if you lose the lawsuit? A Personal Umbrella Policy not only covers your liability risk if you lose a lawsuit - it pays for your legal defense as well. If you have assets - you NEED an umbrella! Click the Learn More button for a free, no pressure review.

Learn More

Replacement Cost Matters!

Replacement Cost Matters!
Your homes should be insured for its full value - right? Nope. Market Value can change with the housing market. But if you come home to a smoking hole in the ground, you need Replacement Costs! Make sure your home is insured for enough that it can be 100% rebuilt if a disaster occurs! Ask us for a full review!

Learn More

Boat Insurance!

Uh Oh! Hope It's Insured!
Boating is a blast and boat insurance is typically very affordable. Make sure your boat is properly protected and bundle your boat insurance with your home and auto to maximize your savings! Your boat is a valuable asset so make sure your pocketbook isn't sunk even if your boat is! Click the Learn More button if you would like a boat insurance quote.

Learn More

All About LOVE!

Life Insurance Is About LOVE!
If you have a family, LIFE INSURANCE is the most important insurance product you should own! What kind should you buy? Term Life? Whole Life? Variable Life? How much do you need? How do you balance protection with costs? Click Learn More below for a full, no cost or pressure review!  

Learn More

Need An Umbrella?

Protection Against Lawsuits!
A Personal Umbrella Policy provides liability protection that picks up where the liability coverage in your auto and home policies leave off. An umbrella can provide up to $10 million (or more!) in liability protection - that means LAWSUIT protection - for just about any circumstance. If you have assets to protect, you are exactly who a lawyer wants to sue. Not having an umbrella when you do have a need is a very bad idea!

Learn More

Insurance Failure!

Do Not Let This Be You!
Striving to ensure that your valuable property is protected against loss is smart as long as your protection efforts are part of a complete risk management strategy. A trained, experienced risk management professional can assist you with developing a plan that balances risk, probability, and consequences in an intelligent manner tailored to your specific situation and budget. Protecting both your property and your families future is smart. Make sure you are approaching this correctly as the consequences of getting it wrong are not acceptable!

Learn More

Probability VS Consequences

Better Have A Plan!
The fundamental equation associated with managing risk! How do you best balance probability with consequences and $$$ costs to devise the best overall risk management strategy? Protecting everything from everything is impossible! Your insurance agent is a highly trained and experienced risk management professional. Not using your agents professional ability to guide your risk management strategy is like refusing to listen to your doctor when you are sick!

Learn More

What Is Covered?

Protect Your Biggest Asset
Your home is not just where you sleep and reside - it is likely the biggest investment you have. So what does your homeowners insurance actually cover? Homeowners insurance is NOT a home warranty. Maintenance - including replacement of an old and worn out roof - is typically not covered. Wind and hail storm damage is. Read your policy and discuss it with your insurance agent so you can fully understand what is protected and to best manage all of your home ownership risks!

Learn More

Bundle to Save!

Bundling For The Biggest Discount!
The biggest discount offered for insurance is BUNDLING! The more policies you have with the same insurance company, the cheaper they all get. Having all of your insurance with a single, trusted professional agent is smart and better enables your risk management professional in guiding you. Click the Learn More button below for a full insurance review and see if bundling can save you big money!

Learn More

NOT ACCEPTABLE!

But You Saved $20!
When you go shopping for insurance it is super easy to be focused primarily on PRICE. After all, Insurance Companies spend BILLIONS to convince you this is what matters most. IT IS NOT! Our job is to ensure you are properly protected. Your future is worth more than saving $20 bucks a month...

Learn More

All About LOVE!

Life Insurance Is About LOVE!
If you have a family, LIFE INSURANCE is the most important insurance product you should own! What kind should you buy? Term Life? Whole Life? Variable Life? How much do you need? How do you balance protection with costs? Click Learn More below for a full, no cost or pressure review!  

Learn More

Lawsuit Insurance

Protect Your Assets!
America is an insanely litigious nation! What if you get sued? What if you lose the lawsuit? A Personal Umbrella Policy not only covers your liability risk if you lose a lawsuit - it pays for your legal defense as well. If you have assets - you NEED an umbrella! Click the Learn More button for a free, no pressure review.

Learn More

Insure the Big Dollars!

Expensive Stuff Needs More Protection?
You have super nice expensive stuff and you want to protect its value - right? So that means having a low deductible? Maybe... maybe not. First protect the BIG dollars - your liability exposure! Then look at your deductible for collision and comprehensive coverage. Saving yourself $500 because you had a lower deductible but then losing $50,000 because you didn't have appropriate liability protection is called Insuring the Little Dollars. Don't make this mistake!

Learn More

Motorcycle Insurance

YES! We Cover That!
Motorcycle insurance is very different from automobile insurance due to the nature of the risks. Motorcycle insurance offers many options for additional medical coverage for both the rider and passenger and more liability options. Understanding which options best fit your needs is key. Click the button below if you would like a review of your motorcycle protection!

Learn More

RV's Covered Here!

Repairs On The Way!
An RV can bring the freedom to travel while taking your home with you! Whether your RV may be damaged in a traffic accident, through bad weather or due to fire, theft, vandalism or other perils we can help protect you from financial loss. Click the Learn More button to discuss RV insurance and see if we can help YOU!

Learn More

You cannot register for a new course because you are already registered, Please click My Account in the site header to return to your Account Dashboard. If someone else using your computer wants to register for a course, please logout of your account first.